Code
of Practice
General
Principles
CPB Group is committed to the delivery of best practice training and assessment
services within the Vocational Education and Training sector. This Code of
Practice has been developed and adopted by CPB Group to ensure that all the
commitments provided are maintained and is a guideline for our processes,
to be viewed as a minimum for good operating procedures.
Provision
of Services
CPB Group has established policies and procedures which maintain professional
standards of excellence in the delivery of training and assessment services
to clients, and which safeguard the welfare and interests of students, trainees
and clients.
CPB Group provides learning environments that are conducive to successful
training outcomes. All trainers employed are suitably qualified and experienced
in the training elements being delivered.
CPB Group is committed to access and equity principles and provides flexible
learning options and assessment methodologies to facilitate equal opportunity
for all clients.
Enrolment
Procedures
Eligible applicants seeking to enroll in CPB Group training courses shall
be treated fairly and equitably at all times. Admission to courses shall
be consistent with the requirements of the training products and services
selected. Selection decisions shall be fair and comply with EEO legislation.
Training
Delivery Methods
CPB Group learning environments shall be maintained in a safe condition,
conducive to adult learning. All necessary learning tools and resources shall
be provided to ensure best practice standards of delivery are maintained.
CPB Group has management policies that require all trainers to be appropriately
qualified and experienced in the training elements to be delivered.
Certificate IV Assessment and Workplace Training is an expected qualification
for trainers. Where external trainers are contracted to provide training
on behalf of CPB Group this shall be a minimum qualification.
CPB Group employees in a training capacity will be provided with opportunities
to gain this qualification where they may require upgrading of skills.
Marketing
of Services
CPB Group will advertise and market products and services in an ethical manner
to ensure that the professional standards expected of CPB Group are maintained
and its training products, services and outcomes are accurately represented.
Marketing is conducted in such a manner as to ensure all interested parties
are treated fairly, no false or misleading statements are made and to ensure
that CPB Group accurately represents recognised training products and services
to prospective clients.
CPB Group will use registered trademarks and phrases in accordance with State
Training Board and Recognition Authority requirements.
Skills
Recognition
CPB Group provides full assessment of prior learning (RPL/RCC) and credit
transfer of established competencies to ensure that previous learning is
formally recognised.
Grievance
and Appeals Procedure
CPB Group provides all clients with access to fair and equitable grievance
and appeals processes. Procedures are outlined to all clients accessing CPB
Group training services. Copies of the Grievance and Appeals Procedure are
available on request.
Certification
Nationally recognised Statements of Attainment and qualifications are issued
upon completion of required outcomes in accordance with the Australian Qualifications
Framework and AQTF standards guidelines.
Student
Welfare and Guidance Services
CPB Group is committed to its clients and provides accurate, relevant and current
information on learner support and guidance services prior to the commencement
of training services. CPB Group has professional counseling services available
to students.
Fees
and Charges
A deposit or full course fees are payable upon acceptance of enrollment. Refunds
shall be made in full providing a minimum of 5 days notice of withdrawal is given.
Late cancellation or non attendance may result in forfeiture of part or all of
fees paid according to the Refund Policy contained in the Terms
and Conditions.
Privacy
of Information
CPB Group collects personal information for the sole purpose of course enrolment
and training record purposes. Information may be used by CPB Group for marketing
and research purposes. The information collected will not be disclosed to another
party without the express permission of the provider.
CPB Group keeps complete and accurate records of attendance, payment and training
evidence which ere kept secure and retained for 30 years as prescribed in AQTF
standards.
